Refund and Returns Policy– Vinevo

At Vinevo, we want you to love what you wear. If something isn’t quite right, we’re here to help. Please read our return and refund guidelines below.

Returns

We accept returns within 7 days of delivery. If you are not satisfied with your order due to size issues, defects, or receiving the wrong item, you may request a return within this period.

To be eligible for a return, the item must:

Be unused and unwashed
Have all original tags attached
Be in the same condition as you received it

Items that show signs of wear, washing, or damage caused by the customer may not be eligible for return.

Return Process

To start a return, please contact our support team with your order number and reason for return. Once your request is approved, we will guide you through the next steps.

After the product is received and inspected by our team, the return will be processed.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, your refund will be processed within 5–7 business days. The amount will be credited back to your original payment method.

Exchanges

If you received a defective, damaged, or incorrect item, we will happily arrange a replacement at no additional cost.

Non-Returnable Items

Certain items may not be eligible for return, including:

Products purchased during special sales or clearance
Items returned without original tags or packaging

Contact Us

If you have any questions regarding returns or refunds, feel free to contact our support team. We’re always happy to assist you.

Thank you for shopping with Vinevo.